Firstly, the company reached out to me to see if I was happy with the colours and the placement of my child's name. They answered any questions I had and were very quick to respond via email. So customer service is a 10/10.
Second, when the jacket arrived, it was everything I could have imagined it to be. The quality of the jacket, the way the design turned out and the extra details like the note that advised on the care of the jacket. I'm more than happy with Tots and Tales and will be recommending them to everyone!